+91-44-45080099(10.00AM – 7.00PM)CONTACT US

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Is CROSSCREEK, an Indian Company?
Yes. CROSSCREEK is a registered brand in India and brand belongs to Rishabh Apparels. It operates under the brand name CROSSCREEK.

Currently, we do not have operations on International shores. Rishabh Apparels sells to International buyers only thru this website. Customers do get confused with any other “Crosscreek” brand in USA or any other part dealing with any other product. Currently, Crosscreek deals with Men’s Readymade Garments, Women’s Readymade Garments & Dress Materials and Fashion Accessories. Under Crosscreek umbrella there are various other brands which are sold on www.crosscreek.in of respective owners. As of now, other brands which are sold on www.crosscreek.in are Blumerq, Copperline, Diti, Kaxiaa, Purab Paschim, Trendy Girlz, Global Trendz, Classic Polo, Mystic, Adora & Tommy Hilfiger.

Where can I buy CROSSCREEK products in India?
As of now Crosscreek products are available thru all leading Ecommerce stores in India.

Where is CROSSCREEK's Corporate Office located?
The Corporate Office is based out in Chennai at – Rishabh Apparels, 16 North Wall Road, II Floor, Off. Basin Bridge Road, Mint Terminus, Chennai – 600 079, India. Tel : +91-44-25200099 / 25200999, Email : info@crosscreek.in

Are Gift Coupons available online?
Yes. Gift Coupons are available online.

Can the Gift Coupons be redeemed for one single order?
You can redeem only one gift coupon at any given point for a single order. No two coupons can be clubbed together while placing an order online.

How will I know if CROSSCREEK has received my order?
During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from CROSSCREEK and this same email is sent to the website administrator informing of a customer order.

How do I check my order status?
You can view the status of your order through My Orders option after logging in to your account on CROSSCREEK website. Once the order is dispatched we will update your order number with the AWB number of the shipment.

You go to My Account > Click on my Orders > View Order Status

How safe are my personal details?
Very safe, CROSSCREEK values your privacy and will never share (sell or tell) your personal details to anyone outside CROSSCREEK. Our privacy policy explains the safety of the information collected from you, when you use our services and the steps we have taken to keep it safe.

Is it safe to use credit card online at www.crosscreek.in?
Yes it is safe to use your credit card online as CROSSCREEK website is linked to the HDFC Bank payment gateway which has 128 bit SSL encryption, and is also VeriSign secured.

How do I return a defective product?
Please refer to our Returns and refund Policy. Alternatively you can write in to us at info@crosscreek.in

Do you deliver to my city?
We deliver all the Pin codes in India. For International buyers we deliver to all locations where DHL, FEDEX and Aramex serve.

Are there any hidden charges?
There are no hidden charges except the shipping costs and local taxes if any levied while placing an order on the site.

What if a product/s is out of stock?
CROSSCREEK makes every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If a customer places an order for a product which is not in stock, CROSSCREEK will inform the customer through an email and credit his/her credit card account within two business days of placing order. CROSSCREEK will not retain a customer’s request for an out of stock product in a back order system.

Do I have to sign up for CROSSCREEK account to buy something at www.crosscreek.in?
It is not mandatory to create an account on www.crosscreek.in and you can simply proceed as a Guest Shopper. You need not sign up to place order to buy a product on our website. You can Check out as a Guest Shopper or Sign Up or Login thru Facebook / Google+ accounts / Amazon account to complete your transaction. There are several benefits of creating an account and being our registered customer as we do send out SMS and mailers to them with offers or news updates.

What are the payment options at CROSSCREEK?
Credit cards: Master / Visa
Debit cards: Master / Visa will be accepted on the website payment gateway.
American Express Credit / Debit Cards
Net Banking
PayU Wallet
Pay with Amazon
Cash on Delivery: Cash on delivery option (You pay against delivery of the product) is available depending on your location. **Conditions Apply. Please refer to the Terms and conditions of use of the website.